FAQ

About order

1.I urgently need to receive my order. Can I select an express shipping method?
You may have to pay higher shipping fees for selecting an express shipping method. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to choose your preferred shipping method on the checkout page of your order.
2.How to check my order status?
Please log into your account, click “My Order” and you will see order status straightaway.
3.How can i change shipping address/sizes?
Change shipping address:

For unshipped orders, you can contact customer service for assistance.
For shipped orders, the shipping address CANNOT be changed anymore.
Changing size:

For unpaid orders, you need to cancel the order in “My Order” and place a new one with the size you want.
For paid but unshipped orders, you can contact our customer service for size changing.
For shipped orders, the size cannot be edited. Werecommend you to do returnfor exchange after you receive the parcel.
4. How about the quality of your product?
Our products are high quality items in comparison to our competitors. Making sure our customers are satisfied with the products they receive will always be our top priority.
5. Are your photos exactly the same as the products?
Though some of the photos are from magazines and social sites, most of our photos are shot by our own photographer and models.
6.Do you offer free shipping?
Yes, if your order of product amount is over $99.00, you can enjoy free shipping for flat rate shipping.
7.Do i need pay tax fee?
Because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

About shipping

1.How long does it take to prepare my order?
If order paid and confirmed, it takes 1-5 days to prepare your order before shipping out.

2.How long does delivery normally take?
It depends on the shipping method you chose for your order as follows:

Expedited Shipping, delivery takes 12 days

Standard Shipping, delivery takes 17 days

Flat Rate Shipping, delivery takes 24 days

(Above total delivery time includes processing time 1-5 days)
3.Where is the order shipped from?
Our warehouse is located in China, all products would be shipped from China.
4.Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:

1) Weight limit of customs or courier

2) Hot-sale items need additional preparation time
5.How can i track my parcel?
It has 3 ways for you to track parcel:

Log into your account and click “My Order”>> “Order details”, click the tracking number, it will directly link to tracking website.
Using our tracking packages link: https://m.lovelywholesale.com/user.php?act=track_packages, input order number and registration email address, you will get tracking info.
Track it on related tracking website with tracking number.

About account

1.How to reset password?
If you just want to reset your password, please log into your account, click “My Information”, input your “primary password” >> “new password” >> “re-confirm password”, your password would be reset.

If you forget your password, please follow the steps below:

1. Please go to homepage, click “Sign in or register”button on the top right

2. Click “Forgot your password”

3. Enter your registered email address and input Access code

4. You willreceive the reset email and you can create a new password with the link. Please also check your junk mail folder if you cannot locate our email
2. How to change my email address
Please log into your account, click “My Information”, input your new email address in box and click “Submit”.

About payment

8.About PayPal Pre-authorized Checkout with the Billing Agreements
– What is the PayPal Pre-authorized Checkout?

During a purchase or before a payment is initiated, if you want to use the PayPal Auto Checkout, you must log into PayPal once to authorize and agree to the security PayPal Billing Agreements which can capture future payments automatically. You’re always ready for fast pre-authorized checkouts at Lovelywholesale.com and do not need typing in your PayPal account password and payment info manually.

PayPal Auto Checkout via Billing Agreements are different from subscriptions or recurring payment. With Billing Agreements, the pre-authorized charge and the amount & time period depends on your effective transaction on Lovelywholesale.com. The terms of the authorization and the charge details will be available in your PayPal account.

The PayPal Auto Checkout are covered by the same great Purchase Protection as manually. All data are protected by strict encryption and we are committed to protecting personal privacy and data security for everyone.

You can always set up a preferred payment method or cancel the Billing Agreements at any time in your PayPal settings. Or we’ll turn it off for you if you stop using it for a while.

– How do I get the PayPal Billing Agreements Enabled with PayPal?

First, you need to have an account of LovelyWholesale.com and a PayPal account. You must log in and choose the create as your payment method.
Then, log into PayPal once to view the PayPal User Agreement and click the “Agree and continue” button to create the PayPal Billing Agreement which can capture future payments automatically.

View the full introduction >